Privacy Policy

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Effective Date: September 29, 2026

BioSoliX LLC (“BioSoliX,” “we,” “us,” or “our”) respects the privacy of our customers, prospective customers, suppliers, business partners, and website visitors. This Privacy Policy describes how we collect, use, disclose, and protect information provided to us.

Information We Collect

We may collect information that you voluntarily provide to us, including your name, company name, job title, business address, email address, telephone or mobile number, product interests, order and shipping information, and information contained in communications with us.

We may collect this information when you contact us through our website, by email, by telephone, in person, or through other business communications.

How We Use Information

We may use the information we collect to:

• Respond to product and business inquiries;
• Provide product information, quotations, pricing, and samples;
• Process and coordinate orders and shipments;
• Provide customer service and support;
• Communicate regarding existing or prospective business relationships;
• Maintain appropriate business records; and
• Comply with applicable legal and regulatory requirements.

SMS/Text Messaging

BioSoliX may communicate with customers and prospective customers by SMS when they have provided their mobile telephone number and consented or requested to communicate with BioSoliX by text message.

SMS communications may include responses to customer inquiries and communications concerning products, pricing, quotations, samples, orders, shipping, delivery coordination, and customer support.

Message frequency varies based on the customer's communications and business needs. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP. You may reply HELP for assistance or contact BioSoliX at cs@biosolix.com or (803) 850-4666.

Information Sharing

BioSoliX does not sell or share customer personal information with third parties or affiliates for their marketing or promotional purposes.

We may disclose information to service providers when reasonably necessary to operate our business, fulfill orders, arrange transportation or shipping, process transactions, provide technology or communications services, or comply with legal requirements.

Mobile information and SMS consent are treated separately. Mobile phone information, SMS opt-in data, and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in information and consent will not be shared with anyone for purposes unrelated to providing the SMS service requested by the customer.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, use, alteration, or disclosure.

Your Choices

You may contact us to request that we update or correct your contact information.

You may discontinue SMS communications at any time by replying STOP to a BioSoliX text message. For assistance with SMS communications, reply HELP or contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable requirements. The effective date at the top of this policy identifies the most recent revision.

Contact Us

If you have questions about this Privacy Policy, your personal information, or SMS/text messaging from BioSoliX, please contact us at:

BioSoliX LLC
Email: cs@biosolix.com
Phone: (803) 850-4666
Website: biosolix.com